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Showing posts with label HomeShop18. Show all posts

I think, i had covered everything about my shopping experience with Homeshop18 over this blog. And now, its the time when i feel happy to announce that i'm satisfied with their product.

They send me the fast track watch with great care and with well packaging. The Product was of great quality and finally i'm hundred percent satisfied.

One thing, i should appreciate of them is their worth customer service. After i reported my problem, it didn't gone a single day when i didn't received a single call from them.. they kept me updated about what they are doing to solve my problems..

For their Good Service & Product Quality, I'm giving them rating: 4/5.

Hey.. Hey.. Hey... That's not an end. In Future, I'll buy another product from Homeshop18, to know whether they are maintaining the same product quality or not because it is consumer's right to receive good product in exchange of the money (Product Price + Shipping Charge) we are spending to buy online. It's our right to get good product.

I had shared my bad shopping experience and now i'd like to share my experience of sending back the defective good for replacement to Homeshop18.

After i have complained about my defective product , they responded me back and gave me a toll-free number of "TNT courier" where i called up for replacing the product..

TNT Courier asked me to give the (Account Code) of Homeshop18 and requested me for providing the order number, product details, the problem with the product and my address. Accordingly, i gave them all the details..

They told me that their man will visit my home between 4-6 pm to receive the product and asked me to pack it up, but the man from courier came earlier than that.. I was really impressed!

The Product Sending for Replacement Process was very smooth and they successfully took it away right from my home..

Recently, I got a call from Homeshop18 about my blog post, expressing sorry for their product quality, assuring me to send back a quality product replacing the previous one..

I added, if they send me a quality product i'll give them a positive feedback.

But i'm still not happy with them because they took away my happiest time. My birthday was on 27th April and i ordered it on 23rd and it's now 2nd may but i don't have my watch in my hand... I sometime even feel like asking them for an extra gift because they took away my happiest time... :-( but my heart resists me to do so...

Soon after receiving my product, i'll let you know about its quality... Stay Connected.

Yesterday, i received my product from HomeShop18 and believe me it was in worst condition. The Packing was Good but the product... Oh! it was horrible.

Actually, i brought a Fast Track Watch worth Rs.2,000 from HomeShop18. I brought it on 23rd April and with so much of waiting i received it on 28th April. They took almost 6 days to deliver my product from Mumbai to Kolkata. I don't think, i ever waited so much time when i purchased from Ebay. Believe me, Ebay delivers more faster than this HomeShop18.

Anyway, forget about the delivering time took by it.. Lets talk about the product.

The watch i received, was totally torn from the side and even it was not at all working properly! :( They really disappointed me alot! I never had such a bad online shopping experience.

I believe, if online buyers goes on receiving such worthless products, then they will loose faith on online shopping.

Let me again Point Out the Problem that i faced while shopping from them...

Late Receiving of Product.
Product Box is totally below Standard ( They gave me the Fast Track Watch in an old cardboard instead of the original steel box.)
The Product Condition was Worst.
Last but not the least, The Watch is not working at all.

So, i contacted them and explained my problems. They told me that they'll replace it and gave some set information regarding the replacement of the product. In my next post, i'll share my experience regarding the replacement of the product. (Everything will be shared publicly)

Update:
Video showing my Product Quality..